I received a very interesting response from them... apparently disuading me from searching out the unit any more... what follows is the complete transcript of my email conversation.
Below is my response and the rest is the trail
*****
Thank you for the prompt reply.
I dislike misinformation when trying to settle on a product.
I’m, a this point going to look at Xantrex and others,
Thank you,
Scott W Barlow
--------------------------------------------------------------------------------
From: Dawn Mann [mailto:dawn@samlexamerica.com]
Sent: Wednesday, March 21, 2012 6:08 PM
To: swbarlow@earthlink.net
Subject: FW: Samlex SSW-2000-12A 2000
Hi Scott
Thank you for contacting us.
Direct Depot does not purchase directly from us and I am unaware of where their misinformation regarding the SSW-2000 was derived from.
We have had an opportunity to make improvements to the design and capabilities of the SSW-2000.
Currently, we do not have any inventory as we have chosen to wait until the improvements have been completed before bringing in product.
We have a number of other models that can be used in its place, and at this time, we are recommending a substitution of the PST-200S-12A.
We have a number of on-line suppliers that carry our products. I would suggest you contact
www.Donrowe.com ;
www.batterystuff.com or
www.allpowersupply.com to purchase.
Regards,
Dawn Mann
Vice President - Operations
103 - 4268 Lozells Avenue
Burnaby, BC V5A 0C6
T: 604 525 3836
F: 604 525 5221
www.samlexamerica.com www.samlexsolar.com From: scott barlow [mailto:swbarlow@earthlink.net]
Sent: Tuesday, March 20, 2012 1:34 PM
To: tech@samlexamerica.com
Subject: Samlex SSW-2000-12A 2000
Hello,
I received the following reply from DirectDepot when asking about the availability of the Samlex SSW-2000-12A 2000
Is this true ?
Thanks,
Scott Barlow
----MSG BELOW -----
Sorry but this item has been put on a quality hold by the manufacture and all inventory is being shipping back. About 50% of the units start smoking when plugged in.
Thanks,
John D.
Direct Depot, LLC
----- Original Message -----
From: "scott barlow" <swbarlow@earthlink.net>
To: <directdepot@directdepot.net>; "Direct Depot Management"
<directdepot@directdepot.net>
Sent: Monday, March 19, 2012 5:08 PM
Subject: Enquiry from Direct Depot
> on item
>
> Samlex SSW-2000-12A 2000 Watt Pure Sine Wave Inverter - Free Remote
> [model:SSW-2000-12A upc: 622988073731]
>
> Do you have thes in stock? If not please approximate time to ship
>
> thanks,
>
> Scott
>